Last updated: June 2025
KnowUrSelf is committed to student satisfaction. This policy outlines the conditions under which refunds may be issued for paid courses and services.
Refund requests are eligible if: (a) you have not accessed more than 20% of the course content, (b) the request is made within 7 days of purchase, and (c) the course has a technical issue that prevents access and is not resolved within 48 hours.
Refunds will not be issued if: the course has been substantially accessed (more than 20%), the request is made after 7 days of purchase, the reason is a change of mind after accessing content, or for skill assessment or consulting services already delivered.
To request a refund, email us at ahsan.raghib28@gmail.com with your order ID, registered email, and reason for the refund. We will review and respond within 5 business days.
Approved refunds will be processed to the original payment method within 7-10 business days. The exact timeline depends on your bank or payment provider.
In some cases, at our discretion, we may offer partial refunds or course credits instead of full refunds.
If KnowUrSelf cancels a course before it starts, enrolled students will receive a full refund or course credit at their choice.
For refund inquiries, contact us at ahsan.raghib28@gmail.com or +91 78706 66032.